I need some insights for this situation. my sister would like to know how health insurance works. So she has a $1500 deductible and $2000 our of pocket max. Her understanding was she would pay that $1500 first, then insurance would start covering things. Her claims billed to the insurance are over $15,000 but her patient responsibility for the past year has only been about $500! How much do you think have been covered when she haven't even hit my deductible?